Support
By the Quad is built and run by one person, for a handful of families — there is no support team or ticketing system, just an inbox someone actually reads.
Questions, problems, or a request to see or delete your data:
What to put in the email
- What you were doing when the problem happened, and roughly when.
- A screenshot, if you have one.
- Which device and roughly which app version, if you know it.
How fast we reply
Usually within a day or two. There is no on-call rotation and no guaranteed response time — this is a household-sized app, not a company.
Deleting your data
You don’t need to email us for this. Pausing a viewer, removing a viewer, and deleting your account entirely are all available directly inside the app — see the Privacy Policy’s “Your controls” section.